FAQ

FAQ

How many storeys are there and do you have a lift?
    There are 3 storeys - ground floor, first and second floor and there is not a lift however two ground floor bedrooms are available.
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Can I have additional duvets/blankets or pillows if I need to?
     Yes, subject to availability.
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Is it possible to have a mattress topper if my mattress is too hard?
     Yes, although availability is limited.
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Is there a car park available?
     Yes, there is on-site parking. One space per room. Although we are unable to reserve or guarantee spaces as it is a first
     come, first serve basis.
    Note: Car parking is allowed on Landguard Road overnight from 18:00 to 20:00.
    Any vehicles left in our carpark are left at owners risk and Landguard House does not take any responsibility for any loss
    or damage.
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Is ID/passport required for check-in?
     Yes, a form of Identification is required, e.g. drivers license, passport.
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Do you charge for wifi / internet access?
     No, wifi is free for our guests. Password available at reception.
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Do you provide late check-out?
     It is possible with prior notice and depending on the next guest arrival time. Although baggage can be left on the premises
     after check out for and agreed period of time.
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What time is check-in and check-out?
     Check in: 13:00 - 20:00.
     Check out: 07:00 - 10:00.
     Check in times can be outside of these times with prior agreement.
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Can I cancel my reservation without charge?
     Yes, if it is cancelled at least 72 hours in advance.
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Do you have to share a bathroom?
     A bedroom with an ensuite can be booked however there are rooms where private bathrooms are unavailable. In this case
     there are shared bathrooms that are cleaned regularly.
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Can I connect to the internet from my room?
     Yes, wifi is available in the bedrooms.
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If I lose my keys do I have to pay for them?
     Yes, it will cost £20 to replace.
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